Legal Stuff

Terms & Conditions

Although ‘BYOKids’ takes all care in informing clients of the most up to date and correct information, it remains the responsibility of clients to ensure that they are familiar with all terms and conditions relating to individual travel products, visa and immigration, health and customs requirements associated with their travel.

Following is an overview of general items for you to consider in relation to your travel, however the overview may not be absolute in its content and clients must thoroughly check all details in regard to their travel plan. BYOKids is happy to assist you in regard to any clarifications or other information you require.

All reservations are made in accordance with current schedules. Any change in scheduling or delays and the resulting impact on arrangements are not the responsibility of BYOKids.

Quotes are generally valid for 24 hours; however, please check at time of enquiry. Airfares are valid at the time of quoting only.

The amounts displayed exclude any credit card merchant fee surcharges.

Packages, Cruises and flights are subject to price and schedule change without notice and subject to availability.

Terms and conditions apply to all bookings. It is the responsibility of the client to request and familiarise themselves with the terms and conditions for their particular travel.

Your booking may be cancelled if the deposit and/or final payment are not received by the required date stipulated by the supplier.

It is the responsibility of the client to ensure booking details are correct and all passenger names are correct and match passports. Name changes and booking changes incur penalties.

All government fees, port charges, surcharges and taxes are subject to change without notice until final payment is made and tickets have been issued.

Cancellation and amendment fees apply to all bookings once a deposit has been received.

We’ll Beat Any Written Cruise Quote. Where possible we will endeavour to beat any genuine cruise or tour quote obtained from an Australian registered travel agency, or website. The quote must be given to us in writing prior to making the booking. The quote must be for the same departure date, cruise line/tour operator and cabin category/room type. The fare must be available to the general public. Any corporate entity, group, or closed user-group quotes are not applicable.

It is the responsibility of the client to ensure they are aware of the latest travel advice issued by the Australian Government and the latest health information for the destinations they are travelling. Information can be found at:

BYOKids strongly recommends that clients purchase adequate travel insurance cover for their destinations.

BYOKids reserves the right to change the terms and conditions at any time without prior notice.

BYOKids is facilitated by Our Vacation Centre Pty Ltd,

Privacy Policy

BYOKids complies with the:

How to contact us

BYOKids is committed to working with its customers to obtain a fair resolution of any complaint or concern about privacy.

Your acknowledgement of our Privacy Policy:

Personal Information

Personal information means information we hold about you from which your identity is either apparent or can be reasonably determined.

Uses and sharing

We use personal information you provide only for purposes consistent with the reason you provided it, or for a directly related purpose.

We will not use your personal information to market to you unless we have either your implied or express consent but in situations where it is impractical to obtain your prior consent, we will ensure you have an ability to opt out of future such communications.

We do not share your personal information with other organisations outside the BYO Kids group of brands unless you give us your express consent, or where sharing is otherwise required or permitted by law, or where this is necessary on a temporary basis to enable our contractors to perform specific functions.

When we temporarily provide personal information to companies who perform services for us, such as specialist information technology companies, mail houses or other contractors to BYO Kids we require those companies to protect your personal information as diligently as we do.

Your rights and choices

You may interact with us anonymously where this is lawful and practicable.

You have the right to request access to the personal information you provide, and to correct or update your personal information. This right is subject to certain exceptions allowed by law.

You may instruct us to remove any previous consent you provided to receive marketing communications from us.

About this Privacy Policy

We respect your personal information and your right to privacy.

At BYOKids, protecting your privacy when handling your personal information is very important to us and is fundamental to the way we serve you.

At BYOKids, we know that when you give us your personal information, it imposes a serious responsibility upon us. We are committed to protecting your personal information and maintaining your trust.

This Privacy Policy describes the information that may be collected by BYOKids, the choices you can make about your personal information and how we protect your personal information.

Collection covered by this Policy

This Privacy Policy applies to situations in which BYO Kids collects your personal information, including but not limited to collection via websites operated by or on behalf of BYOKids.

Websites may contain links to non-BYOKids websites. BYOKids is not responsible for the privacy policies of those other websites. We recommend you review the privacy policies of each site you visit.

Why we collect personal information and how we may use it

Generally, BYOKids will collect personal information directly from you, and only to the extent necessary to provide a BYOKids product or service, including our agency functions, or to carry out our internal administrative operations. An agency function means a service that we provide to you on behalf of another organisation, such as our travel and cruise partners.

We may collect personal information from you when:

You may also be able to transact with us anonymously where this is lawful and practicable.

We will collect personal information from you by lawful and fair means and not in an unreasonably intrusive way.

We will use your personal information only for the particular purpose that you provided it, or for a directly related purpose. We may otherwise use your personal information where that other use is:

Direct marketing and your privacy

From time to time we may use the personal information we collect from you to identify particular BYO Kids products and services which we believe may be of interest to you. We may then contact you to let you know about these products and services and how they may benefit you. We will generally only do this with your consent and we will always give you a choice to opt out of receiving such information in future.

Direct mail

Where we use your personal information to send you marketing information via the post we may do so with your implied consent or, if this is impracticable, we will ensure that you are provided with an opportunity to tick an "opt out" box to ensure you do not receive future such communications. By not ticking a clearly displayed "opt out" box, we will assume we have your implied consent to receive similar marketing communications in the future. We will always ensure that our opt-out notices are clear, conspicuous and easy to take up.

Electronic Marketing

Where we use your personal information to send you marketing information by e-mail, SMS, MMS or other electronic means we may do so with your express or implied consent. You may give us your express consent by, for example, ticking a box on an electronic or paper form where we seek your permission to send you electronic or other marketing information. Consent may be implied from our existing business relationship or where you have directly or indirectly provided us with your electronic address.

All of our electronic marketing activities will comply with the requirements of the Spam Act 2003 (Cth).

Telemarketing

BYOKids may engage in telemarketing activities to our consumer customers. Should any consumer telemarketing be done or authorised by BYOKids, will to the extent that it applies, comply with the:

Your privacy preferences and choices

Every personalised marketing contact sent or made by BYOKids will include a means by which customers may opt of receiving further marketing information.

You may instruct us at any time to remove any previous consent you provided to receive marketing communications from us.

Information sharing

We have a strict duty to maintain the privacy of all personal information we hold about you. However, certain exceptions do apply. For example, where disclosure of your personal information is:

Use of third party service providers

When we temporarily provide personal information to companies who perform services for us, such as specialist information technology companies, mail houses or other contractors to BYO Kids we require those companies to protect your personal information as diligently as we do. Stringent contractual and other quality assurance measures are used to ensure your personal information is protected.

Updating your information

It is inevitable that some personal information which we hold will become out of date. We will take reasonable steps to ensure that the personal information which we hold remains accurate and, if you advise us of a change of details, we will amend our records accordingly.

Access to your personal information

BYOKids will, upon your request, and subject to applicable privacy laws, provide you with access to your personal information that is held by us. However, we ask that you identify, as clearly as possible, the type/s of information requested.

BYOKids will deal with your request to provide access to your personal information in a reasonable time - usually within 30 days of receipt of your request.

BYOKids will not charge you for lodging such a request but we may recover from you our reasonable costs incurred in supplying you with access to this information.

Exceptions

Your right to access your personal information is not absolute. In certain circumstances, the law permits us to refuse your request to provide you with access to your personal information, such as circumstances where:

Freedom of Information laws

In addition to privacy laws, you may have rights to access your personal information contained in certain BYO Kids documents. Details on how to apply for access to these documents are contained in the Freedom of Information Act 1982 (FOI Act).

Information security

BYOKids is committed to keeping your trust by protecting and securing your personal information.

We employ appropriate technical, administrative and physical procedures to protect personal information from unauthorised disclosure, loss, misuse or alteration.

We limit access to personal information to individuals with a business need consistent with the reason the information was provided. We keep personal information only for as long as it is required for business purposes or by the law.

BYOKids protects your personal information by complying with industry best-practice standards, including:

Information collected on this website

We may collect non-personal information from you such as browser type, operating system, and web pages visited to help us manage our web site.

We use cookies and other internet technologies to manage our website and certain online products and services. We do not use these technologies to collect or store personal information unless you have opted in to such a feature.

Our internet server logs the following information which is provided by your browser for statistical purposes only:

All of this information is used by BYOKids for aggregated statistical analyses or systems administration purposes only. No attempt will be made to identify users or their browsing activities, except where required by or under law.

Cookies

A "cookie" is a packet of information that allows the BYOKids server (the computer that houses our web site) to identify and interact more effectively with your computer.

When you access our web site, we send you a temporary or "session cookie" that gives you a unique identification number. A different identification number is sent each time you use our website. Cookies do not identify individual users, although they do identify a user's internet browser type and your Internet Service Provider. Shortly after you end your interaction with our web site, the cookie expires or "crumbles". This means it no longer exists on your computer and therefore cannot be used for further identification or access to your computer.

Without cookies certain personalised services cannot be provided to users of our website, accordingly you may not be able to take full advantage of all of the BYOKids website features if cookies have been disabled.

Cookie Policy

We use session cookies in the following manner:

We use persistent cookies as follows:

Other cookies allow us to remember certain information related to prior website interactions, such as web form submissions and user preferences. These features and cookies are strictly at your request and for your convenience.

This website uses tracking software to monitor it's visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website but will not store, save or collect personal information. You can read Google's privacy policy here for further informationhttp://www.google.com/privacy.html.

Cookie Management

You can configure your internet browser to accept all cookies, reject all cookies or notify you when a cookie is sent. Please refer to your internet browser's instructions or help screens to learn more about these functions.

Links to other sites

The BYOKids site contains links to other sites. We are ultimately not responsible for the privacy practices or the content of such web sites. We encourage you to read and understand the privacy policies on those websites prior to providing any information to them.

Some of the content appearing on the BYO Kids website may be supplied by third parties, for example, by framing third party web sites or the incorporation through "framesets" of content supplied by third party application service providers. In such cases BYO Kids will ensure that our contractual arrangements with these third parties protect your personal information in compliance with privacy laws.

Searches

Search terms that you enter when using our search engine are collected, but are not associated with any other information that we collect. We use these search terms for the purpose of aggregated statistical analyses so we can ascertain what people are looking for on our website, and to improve the services that we provide.

Also, from time to time, we may use external companies to provide us with detailed aggregate statistical analyses of our website traffic. At no time is any personal information made available to these companies, nor is the aggregate information ever merged with personal information such as your name, address, email address or other information you would consider sensitive or would compromise your privacy.

Website security and privacy

We understand that you may be concerned about the security of the personal information we collect from you online.

Accordingly, we have systems in place to ensure our online dealings with you are as secure as your dealings with us in person, or on the telephone.

In those instances where we secure your personal information in transit to us and upon receipt, we use the industry standard encryption software, Secured Socket Layer (SSL) 128 bit encryption. The URL in your browser will change to "HTTPS" instead of "HTTP" when this security feature is invoked. Your browser may also display a lock symbol on its bottom task bar line to indicate this secure transmission is in place.

For site security purposes and to ensure this service remains available to all users, we employ software programs to monitor network traffic in order to identify unauthorised attempts to upload or change information, or otherwise cause us damage. Except for authorised law enforcement investigations, no other attempts are made to identify individual users or their usage habits other than those uses identified in this policy. Unauthorised modification or misuse of information stored in this system will be investigated and may result in criminal prosecution.

Information Transfer

If BYOKids transfers personal information to countries outside Australia, we will only do so in compliance with all applicable Australian data protection and privacy laws.

BYOKids will take reasonable steps to protect personal information no matter what country it is stored in or transferred to. We have procedures and data transfer contracts as appropriate to help ensure this.

Changes to this Privacy Policy

We will post changes to the Privacy Policy and publish the effective date when this statement is updated.

Further information on privacy

You can obtain further general information about your privacy rights and privacy law from the Office of the Australian Information Commissioner by:

Frrequently Asked Questions

Q. What is included in my cruise fare?

Accommodation, all main meals, entertainment and the use of the ship’s many facilities such as swimming pools, spas, gym, steam rooms etc.

Q. Where on the ship is usually the most stable location to have your cabin?

Midship.

Q. What do I wear on board?

Depending on the class of your ship casual clothes are generally suitable during the day. Late afternoon, smart casual clothing is required in public areas, including the restaurants. Some nights on the ship are themed, so be sure to check out the cruise line website for typical theme nights. Generally one night will be formal night.

Q. What is the currency on board?

What currency is used on board depends on the origin of the ship and the itinerary. Your consultant will be able to tell you at the time you make a booking.

Q. If I get sea sick, is there anything that will help me with this?

Larger cruise lines have stabilizers which help with the motion of a cruise ship in the ocean. It is also recommended that you take sea sickness tablets with you. If you still experience motion sickness, the on board doctor will be able to assist.

Q. Do I have to tip on board?

Most cruise lines include gratuities in your cruise cost. However in the instance it is not included, it is customary to tip staff at the end of your cruise, just to thank them for their excellent service on board. This is not compulsory; however it is a nice gesture towards the cruise staff.

Q. Do I need Travel Insurance for my Cruise trip?

Definitely! You should not assume ‘it won’t happen to me’ – accidents or illness can happen to anyone. We also recommend taking out your insurance at the point of booking your cruise, this will ensure cover from the point you pay a deposit to the point you arrive home.

Q. Are there Visas and vaccinations required for my cruise?

We always recommend enquiring about Visa/Vaccination requirements for your destination of travel, upon booking your cruise. Alternatively you can view requirements online at www.passports.gov.au or if you are a New Zealand citizen refer to www.passports.govt.nz

Q. I have to fly to a city to pick up my cruise, what time should I arrive prior to the cruise?

We recommend ensuring your flight arrives no later than 4 hours before your cruise departure time, if not arrive the day prior. This will ensure ample time and that you do not miss your cruise! When flying home after your cruise, ensure your flight departs no earlier than 5 hours after your cruise arrives back in port. Also ensure you double check your arrival/departure times of your flights a day before you depart as airlines can change times or dates of the flights.

Q. I need medication on board, can I take this with me?

Yes, all medical conditions and medication needs to be advised at the time of making your booking. It is also advised to take a few extra days’ supply, in case of any unforeseen delays. There is also a doctor on board if any medical attention is needed.

Q. When will I receive my cruise tickets?

Provided we have received all of your personal details and you have completed your online cruise registration, along with paid your booking in full, then your cruise tickets and information should arrive within 3 weeks prior to your sail date. Some cruise lines will only issue boarding passes, however each cruise line is different. This is a question to ask at the time your final balance is paid.

Q. How do I find out about shore tours available in each port?

Most cruise lines require you to have registered yourself on their website prior to being able to view available shore tours. Most shore tour information can be found online at the cruise website, some cruise lines even let you pre book these tours. This is not a bad idea and saves you time, whilst ensuring you do not miss out!

Website www.byokids.com.au

Mailing Address:
BYOkids 
Po Box 984
Tewantin Qld 4565

Founder/Owners: Leah and Paul Squire