Terms & Conditions

Although ‘BYOKids’ takes all care in informing clients of the most up to date and correct information, it remains the responsibility of clients to ensure that they are familiar with all terms and conditions relating to individual travel products, visa and immigration, health and customs requirements associated with their travel.

Following is an overview of general items for you to consider in relation to your travel, however the overview may not be absolute in its content and clients must thoroughly check all details in regard to their travel plan. BYOKids is happy to assist you in regard to any clarifications or other information you require.

All reservations are made in accordance with current schedules. Any change in scheduling or delays and the resulting impact on arrangements are not the responsibility of BYOKids.

Quotes are generally valid for 24 hours; however, please check at time of enquiry. Airfares are valid at the time of quoting only.

The amounts displayed exclude any credit card merchant fee surcharges.

Packages, Cruises and flights are subject to price and schedule change without notice and subject to availability.

Terms and conditions apply to all bookings. It is the responsibility of the client to request and familiarise themselves with the terms and conditions for their particular travel.

Your booking may be cancelled if the deposit and/or final payment are not received by the required date stipulated by the supplier.

It is the responsibility of the client to ensure booking details are correct and all passenger names are correct and match passports. Name changes and booking changes incur penalties.

All government fees, port charges, surcharges and taxes are subject to change without notice until final payment is made and tickets have been issued.

Cancellation and amendment fees apply to all bookings once a deposit has been received.

We’ll Beat Any Written Cruise Quote. Where possible we will endeavour to beat any genuine cruise or tour quote obtained from an Australian registered travel agency, or website. The quote must be given to us in writing prior to making the booking. The quote must be for the same departure date, cruise line/tour operator and cabin category/room type. The fare must be available to the general public. Any corporate entity, group, or closed user-group quotes are not applicable.

It is the responsibility of the client to ensure they are aware of the latest travel advice issued by the Australian Government and the latest health information for the destinations they are travelling. Information can be found at:

• The department of foreign affairs and trade: www.dfat.gov.au
• Travel Doctor: www.traveldoctor.com.au

BYOKids strongly recommends that clients purchase adequate travel insurance cover for their destinations.

BYOKids reserves the right to change the terms and conditions at any time without prior notice.

• National Privacy Principles contained in the Privacy Act 1988 (Cth) in relation to its commercial activities;
• Australian Direct Marketing Association Code of Practice in relation to how we market to our customers;
• Spam Act 2003 (Cth) in relation to electronic marketing; and
• Do Not Call Register Act 2006 (Cth) in the event that any telemarketing is undertaken.

BYOKids is committed to working with its customers to obtain a fair resolution of any complaint or concern about privacy.

• write to us at: BYOKids, Privacy Contact Officer, PO Box 3065 Westfield TC, Helensvale, QLD 4212 Australia
• call our Customer Contact Centre on 1300 296 543 between 8.30am and 5.00pm EST Monday to Friday.

• This Privacy Policy is published on our website in order to meet our obligation under National Privacy Principle 5.1 which requires us to set out our policies on the management of personal information in a clearly expressed document which is available to anyone who asks for it.
• Without limiting the generality of the above statement, your use of this website constitutes an acknowledgement that you have been made aware of our privacy policies.
• This policy does not create or confer upon any individual any rights, or impose upon BYO Kids any rights or obligations outside of, or in addition to, those rights or obligations imposed by the Privacy Act 1988 (Cth), the Spam Act 2003 (Cth), the Do Not Call Register Act 2006 (Cth) or related legislation (‘the legislation’). Should there be, in a specific case, any inconsistency between this statement and the Act, this statement shall be interpreted, in respect of that case, to give effect to, and comply with the legislation.
• This policy includes examples but is not intended to be restricted in its application to such examples, therefore where the word ‘including’ is used, it shall mean ‘including without limitation’.

Personal information means information we hold about you from which your identity is either apparent or can be reasonably determined.

We use personal information you provide only for purposes consistent with the reason you provided it, or for a directly related purpose.

We will not use your personal information to market to you unless we have either your implied or express consent but in situations where it is impractical to obtain your prior consent, we will ensure you have an ability to opt out of future such communications.

We do not share your personal information with other organisations outside the BYO Kids group of brands unless you give us your express consent, or where sharing is otherwise required or permitted by law, or where this is necessary on a temporary basis to enable our contractors to perform specific functions.

When we temporarily provide personal information to companies who perform services for us, such as specialist information technology companies, mail houses or other contractors to BYO Kids we require those companies to protect your personal information as diligently as we do.

You may interact with us anonymously where this is lawful and practicable.

You have the right to request access to the personal information you provide, and to correct or update your personal information. This right is subject to certain exceptions allowed by law.

You may instruct us to remove any previous consent you provided to receive marketing communications from us.

We respect your personal information and your right to privacy.

At BYOKids, protecting your privacy when handling your personal information is very important to us and is fundamental to the way we serve you.

At BYOKids, we know that when you give us your personal information, it imposes a serious responsibility upon us. We are committed to protecting your personal information and maintaining your trust.

This Privacy Policy describes the information that may be collected by BYOKids, the choices you can make about your personal information and how we protect your personal information.

This Privacy Policy applies to situations in which BYO Kids collects your personal information, including but not limited to collection via websites operated by or on behalf of BYOKids.

Websites may contain links to non-BYOKids websites. BYOKids is not responsible for the privacy policies of those other websites. We recommend you review the privacy policies of each site you visit.

Generally, BYOKids will collect personal information directly from you, and only to the extent necessary to provide a BYOKids product or service, including our agency functions, or to carry out our internal administrative operations. An agency function means a service that we provide to you on behalf of another organisation, such as our travel and cruise partners.

• you fill in an application form;
• deal with us over the telephone;
• e-mail us;
• ask us to contact you after visiting our web site; or
• have contact with us in person.

You may also be able to transact with us anonymously where this is lawful and practicable.

We will collect personal information from you by lawful and fair means and not in an unreasonably intrusive way.

We will use your personal information only for the particular purpose that you provided it, or for a directly related purpose. We may otherwise use your personal information where that other use is:

• required or permitted by law; or
• with your express or implied consent.

From time to time we may use the personal information we collect from you to identify particular BYO Kids products and services which we believe may be of interest to you. We may then contact you to let you know about these products and services and how they may benefit you. We will generally only do this with your consent and we will always give you a choice to opt out of receiving such information in future.

Where we use your personal information to send you marketing information via the post we may do so with your implied consent or, if this is impracticable, we will ensure that you are provided with an opportunity to tick an “opt out” box to ensure you do not receive future such communications. By not ticking a clearly displayed “opt out” box, we will assume we have your implied consent to receive similar marketing communications in the future. We will always ensure that our opt-out notices are clear, conspicuous and easy to take up.

Where we use your personal information to send you marketing information by e-mail, SMS, MMS or other electronic means we may do so with your express or implied consent. You may give us your express consent by, for example, ticking a box on an electronic or paper form where we seek your permission to send you electronic or other marketing information. Consent may be implied from our existing business relationship or where you have directly or indirectly provided us with your electronic address.

All of our electronic marketing activities will comply with the requirements of the Spam Act 2003 (Cth).

BYOKids may engage in telemarketing activities to our consumer customers. Should any consumer telemarketing be done or authorised by BYOKids, will to the extent that it applies, comply with the:

• Do Not Call Register Act 2006 (Cth);
• Do Not Call Register (Consequential Amendments) Act 2006 (Cth);
• Telecommunications (Do Not Call Register) (Telemarketing and Research Calls) Industry Standard 2007.

Every personalised marketing contact sent or made by BYOKids will include a means by which customers may opt of receiving further marketing information.

You may instruct us at any time to remove any previous consent you provided to receive marketing communications from us.

We have a strict duty to maintain the privacy of all personal information we hold about you. However, certain exceptions do apply. For example, where disclosure of your personal information is:

• authorised or required by law 
  e.g. disclosure to various government departments and agencies such as the Australian Taxation Office, CentreLink, Child Support Agency, or disclosure to courts under subpoena.
• in the public interest 
  e.g. where a crime, fraud or misdemeanour is committed or suspected, and disclosure against the customer’s rights to confidentiality is justified.
• with your consent 
  Your consent may be implied or express and it may also be verbal or written.

When we temporarily provide personal information to companies who perform services for us, such as specialist information technology companies, mail houses or other contractors to BYO Kids we require those companies to protect your personal information as diligently as we do. Stringent contractual and other quality assurance measures are used to ensure your personal information is protected.

It is inevitable that some personal information which we hold will become out of date. We will take reasonable steps to ensure that the personal information which we hold remains accurate and, if you advise us of a change of details, we will amend our records accordingly.

BYOKids will, upon your request, and subject to applicable privacy laws, provide you with access to your personal information that is held by us. However, we ask that you identify, as clearly as possible, the type/s of information requested.

BYOKids will deal with your request to provide access to your personal information in a reasonable time – usually within 30 days of receipt of your request.

BYOKids will not charge you for lodging such a request but we may recover from you our reasonable costs incurred in supplying you with access to this information.

Your right to access your personal information is not absolute. In certain circumstances, the law permits us to refuse your request to provide you with access to your personal information, such as circumstances where:

• access would pose a serious threat to the life or health of any individual;
• access would have an unreasonable impact on the privacy of others;
• the request is frivolous or vexatious;
• the information relates to a commercially sensitive decision making process;
• access would be unlawful; or
• access may prejudice enforcement activities, a security function or commercial negotiations

In addition to privacy laws, you may have rights to access your personal information contained in certain BYO Kids documents. Details on how to apply for access to these documents are contained in the Freedom of Information Act 1982 (FOI Act).

BYOKids is committed to keeping your trust by protecting and securing your personal information.

We employ appropriate technical, administrative and physical procedures to protect personal information from unauthorised disclosure, loss, misuse or alteration.

We limit access to personal information to individuals with a business need consistent with the reason the information was provided. We keep personal information only for as long as it is required for business purposes or by the law.

BYOKids protects your personal information by complying with industry best-practice standards, including:

• AS 8015-2005 Corporate governance of information and communication technology
• AS/NZS ISO/IEC 17799:2001 Information technology: Code of practice for information security management
• AS/NZS 7799.2:2003 Information security management – Part 2: Specification for information security management systems
• AS/NZS 4360:2004 Risk Management

We may collect non-personal information from you such as browser type, operating system, and web pages visited to help us manage our web site.

We use cookies and other internet technologies to manage our website and certain online products and services. We do not use these technologies to collect or store personal information unless you have opted in to such a feature.

Our internet server logs the following information which is provided by your browser for statistical purposes only:

• the type of browser and operating system you are using
• your Internet Service Provider and top level domain name (for example – .com, .gov, .au, .uk etc)
• the address of any referring web site (for example – the previous web site you visited), and
• your computer’s IP (Internet Protocol) address (a number which is unique to the machine through which you are connected to the internet)

All of this information is used by BYOKids for aggregated statistical analyses or systems administration purposes only. No attempt will be made to identify users or their browsing activities, except where required by or under law.

A “cookie” is a packet of information that allows the BYOKids server (the computer that houses our web site) to identify and interact more effectively with your computer.

When you access our web site, we send you a temporary or “session cookie” that gives you a unique identification number. A different identification number is sent each time you use our website. Cookies do not identify individual users, although they do identify a user’s internet browser type and your Internet Service Provider. Shortly after you end your interaction with our web site, the cookie expires or “crumbles”. This means it no longer exists on your computer and therefore cannot be used for further identification or access to your computer.

Without cookies certain personalised services cannot be provided to users of our website, accordingly you may not be able to take full advantage of all of the BYOKids website features if cookies have been disabled.

We use session cookies in the following manner:

• Log-on and log-off administration – If you decide to register with our site, so as, for example, to use one of our online services, session cookies help with the log-on and log-off process. The cookies enable us to recognise your log-on ID when you log on so that we do not establish a duplicate registration record for you.
• Transactions and site usability – We use session cookies to improve how you navigate through our website and conduct transactions. As examples, session cookies are used to maintain your online session as you browse over several pages; to store and prepopulate information so that you do not have to re-enter the same information twice

We use persistent cookies as follows:

• Site usage measurement – Our site measurement tool uses a persistent cookie to assist us in measuring how and when our web site and its various components are used. It functions as a “visit cookie,” so we can determine if you are a repeat visitor to our site. This allows us to know if we are attracting new visitors and what aspects of the site seem most useful. The cookie will expire up to a year after your last visit.

Other cookies allow us to remember certain information related to prior website interactions, such as web form submissions and user preferences. These features and cookies are strictly at your request and for your convenience.

This website uses tracking software to monitor it’s visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website but will not store, save or collect personal information. You can read Google’s privacy policy here for further informationhttp://www.google.com/privacy.html.

You can configure your internet browser to accept all cookies, reject all cookies or notify you when a cookie is sent. Please refer to your internet browser’s instructions or help screens to learn more about these functions.

The BYOKids site contains links to other sites. We are ultimately not responsible for the privacy practices or the content of such web sites. We encourage you to read and understand the privacy policies on those websites prior to providing any information to them.

Some of the content appearing on the BYO Kids website may be supplied by third parties, for example, by framing third party web sites or the incorporation through “framesets” of content supplied by third party application service providers. In such cases BYO Kids will ensure that our contractual arrangements with these third parties protect your personal information in compliance with privacy laws.

Search terms that you enter when using our search engine are collected, but are not associated with any other information that we collect. We use these search terms for the purpose of aggregated statistical analyses so we can ascertain what people are looking for on our website, and to improve the services that we provide.

Also, from time to time, we may use external companies to provide us with detailed aggregate statistical analyses of our website traffic. At no time is any personal information made available to these companies, nor is the aggregate information ever merged with personal information such as your name, address, email address or other information you would consider sensitive or would compromise your privacy.

We understand that you may be concerned about the security of the personal information we collect from you online.

Accordingly, we have systems in place to ensure our online dealings with you are as secure as your dealings with us in person, or on the telephone.

In those instances where we secure your personal information in transit to us and upon receipt, we use the industry standard encryption software, Secured Socket Layer (SSL) 128 bit encryption. The URL in your browser will change to “HTTPS” instead of “HTTP” when this security feature is invoked. Your browser may also display a lock symbol on its bottom task bar line to indicate this secure transmission is in place.

For site security purposes and to ensure this service remains available to all users, we employ software programs to monitor network traffic in order to identify unauthorised attempts to upload or change information, or otherwise cause us damage. Except for authorised law enforcement investigations, no other attempts are made to identify individual users or their usage habits other than those uses identified in this policy. Unauthorised modification or misuse of information stored in this system will be investigated and may result in criminal prosecution.

If BYOKids transfers personal information to countries outside Australia, we will only do so in compliance with all applicable Australian data protection and privacy laws.

BYOKids will take reasonable steps to protect personal information no matter what country it is stored in or transferred to. We have procedures and data transfer contracts as appropriate to help ensure this.

We will post changes to the Privacy Policy and publish the effective date when this statement is updated.

You can obtain further general information about your privacy rights and privacy law from the Office of the Australian Information Commissioner by:

• calling their Privacy Hotline on 1300 363 992
• visiting their web site at www.privacy.gov.au (External link)
• writing to:
• The Australian Information Commissioner
• GPO Box 5218
• Sydney NSW 1042

Frrequently Asked Questions

Q. What is included in my cruise fare?

Accommodation, all main meals, entertainment and the use of the ship’s many facilities such as swimming pools, spas, gym, steam rooms etc.

Q. Where on the ship is usually the most stable location to have your cabin?

Midship.

Q. What do I wear on board?

Depending on the class of your ship casual clothes are generally suitable during the day. Late afternoon, smart casual clothing is required in public areas, including the restaurants. Some nights on the ship are themed, so be sure to check out the cruise line website for typical theme nights. Generally one night will be formal night.

Q. What is the currency on board?

What currency is used on board depends on the origin of the ship and the itinerary. Your consultant will be able to tell you at the time you make a booking.

Q. If I get sea sick, is there anything that will help me with this?

Larger cruise lines have stabilizers which help with the motion of a cruise ship in the ocean. It is also recommended that you take sea sickness tablets with you. If you still experience motion sickness, the on board doctor will be able to assist.

Q. Do I have to tip on board?

Most cruise lines include gratuities in your cruise cost. However in the instance it is not included, it is customary to tip staff at the end of your cruise, just to thank them for their excellent service on board. This is not compulsory; however it is a nice gesture towards the cruise staff.

Q. Do I need Travel Insurance for my Cruise trip?

Definitely! You should not assume ‘it won’t happen to me’ – accidents or illness can happen to anyone. We also recommend taking out your insurance at the point of booking your cruise, this will ensure cover from the point you pay a deposit to the point you arrive home.

Q. Are there Visas and vaccinations required for my cruise?

We always recommend enquiring about Visa/Vaccination requirements for your destination of travel, upon booking your cruise. Alternatively you can view requirements online at www.passports.gov.au or if you are a New Zealand citizen refer to www.passports.govt.nz

Q. I have to fly to a city to pick up my cruise, what time should I arrive prior to the cruise?

We recommend ensuring your flight arrives no later than 4 hours before your cruise departure time, if not arrive the day prior. This will ensure ample time and that you do not miss your cruise! When flying home after your cruise, ensure your flight departs no earlier than 5 hours after your cruise arrives back in port. Also ensure you double check your arrival/departure times of your flights a day before you depart as airlines can change times or dates of the flights.

Q. I need medication on board, can I take this with me?

Yes, all medical conditions and medication needs to be advised at the time of making your booking. It is also advised to take a few extra days’ supply, in case of any unforeseen delays. There is also a doctor on board if any medical attention is needed.

Q. When will I receive my cruise tickets?

Provided we have received all of your personal details and you have completed your online cruise registration, along with paid your booking in full, then your cruise tickets and information should arrive within 3 weeks prior to your sail date. Some cruise lines will only issue boarding passes, however each cruise line is different. This is a question to ask at the time your final balance is paid.

Q. How do I find out about shore tours available in each port?

Most cruise lines require you to have registered yourself on their website prior to being able to view available shore tours. Most shore tour information can be found online at the cruise website, some cruise lines even let you pre book these tours. This is not a bad idea and saves you time, whilst ensuring you do not miss out!

Website www.byokids.com.au

Mailing Address:
BYOkids 
Po Box 984
Tewantin Qld 4565

Founder/Owners: Leah and Paul Squire